Refund policy

Refund Policy

Digital Downloads Due to the instant-access nature of digital products, all sales of digital art prints and illustration downloads are final. We are unable to offer refunds or exchanges once a file has been downloaded or a download link has been accessed.

If you experience a technical issue with your download (e.g. corrupted file, broken link), please contact us within 14 days of purchase and we will do our best to resolve it promptly.

Physical Products (Print-on-Demand) If your physical item arrives damaged or defective, please contact us within 14 days of delivery with a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

We do not accept returns or exchanges for physical items that were ordered incorrectly (wrong size, colour, etc.) unless the item is faulty, as each product is made to order.

Contact To raise a refund or replacement request, please contact us via our contact page with your order number and a description of the issue.